Live Chat Now Supports Shopify

[nikolascx]

Live Chat Now Supports Shopify​

You can now add 3CX Live Chat to Shopify using a lightweight code snippet. No app or plugin required.

Previous setups for less common CMS platforms often relied on plugins, which could break after updates, clash with other tools, or introduce security risks. For non-WordPress sites, these have been replaced with one lightweight code snippet. Read on for more.

Continue reading the Original Blog Post.

 

[VosSystems]

Seems for WordPress the plugin is still recommended?

 

[tronic]

Hi Nikolas,

Thankyou, chat updates are always appreciated.

Can you confirm if the plugin will still operate for WordPress sites, or should we migrate to snippets methods?

Is there a roadmap to enhance the chat functionality and, more importantly, include chat as part of the API?
This would allow clients to continue using 3CX chat while having the option to integrate other chat solutions that 3CX doesn't currently support. For example, adding AI agents or integrating platforms like WeChat without relying on third-party chat applications.

We're seeing many users move away from 3CX chat to other platforms, either because they expect features available elsewhere or due to the lack of integration options that we can't provide without API-level chat access.

From a sales perspective, it would be far better to ensure 3CX is the go-to solution for everything, eliminating the need for clients to look elsewhere for anything, if you get me.

Thanks

 

[N_G]

The WordPress plugin is still recommended. Apologies for the confusion.

It was referring to plugins of less popular platforms that were hard to update for, we will update the blog post.

Re API, the chat plugin itself uses the API. Writing a plugin for WeChat is not something you can do so easily.

Yes, AI integration for the live chat is on the roadmap......

 

[vowa-it]

...Thankyou, chat updates are always appreciated...
...Is there a roadmap to enhance the chat functionality ...
...We're seeing many users move away from 3CX chat to other platforms ...

To speak for us, the chat is great, but there are a lot of missing features. For example delete and change sent messages or reply to messages. Or the read status over multiple devices. Tools like Whatsapp and others provide those features for a long time and in non business communication the users get used to it. So please improve the chat feature.
One postive aspect is, the push notifications are much better since the update to v20.

 

[Ashley @Cowboy]

Having trouble with chat widget on shopify being greyed out. Seeking solution and scratching my head.

 

[Saky]

Was the site hostname entered properly in the chat config? If it goes to a queue are there active agents in it? Office hours for it?