Lost Calls (phonenumbers) not visible for call queue agents.

[Stefan_TC]

Hello,
We have a sales call queue with three Android agents.
All our agents missed the most recent call as in "could not pick up the phone but saw it ringing".
The caller hangs up and none of the three agents can find a missed call or the phone number of the caller on their Android phones call log.

Only the admin can go to the 3CX Phone System Manager and check the call log - there we find the number of the caller.
Are we doing something wrong - why can the agents not see the missed calls number on their Android phones to call back immediately?

Thanks for your help.

 

[Charles_3CX]

Regarding your question and missed calls for queues, these are classed as abandoned calls for which the mobile apps do not have this section. You can check the webclients > Calls section, and choose abandoned calls from the drop-down top in the right-hand corner.

 

[Stefan_TC]

Regarding your question and missed calls for queues, these are classed as abandoned calls for which the mobile apps do not have this section. You can check the webclients > Calls section, and choose abandoned calls from the drop-down top in the right-hand corner.

Thanks but we never really use the webclient.
So the Android App simply does not support showing "abandoned calls" within call queues? Because it does show missed calls when we call the agents directly...

 

[Charles_3CX]

This is correct