Meet URL is not inviting the owner

[caldwell]

On an Enterprise, latest version 3CX system, I've got several users configured and running either smartphone apps, webapps, or desk phones.

I have a Meet URL configured.

If I go into a web browser (tried on two different computers so far and two unique sets of IP space) and paste the Meet URL for one of the users, it allows the Guest to give permissions for camera and mic, enter a name, and then click the "Ask to Join" button.

However, in my web browser on my machine where I'm logged in as the actual user, there is never a notification. Nor is there a notification on the smartphone App. And, for the record, a Yealink T58W with Camera is not notified. In short, the actual PBX user never gets notified that someone WANTS to meet.

Based on what I've read, this is not how it's supposed to work.

The error I get is "The organizer has not connected. Please try again later."

What setting am I missing? Or is this a bug?

 

[bitn2]

As an organizer you need to be in the meeting before someone can join the meeting.

 

[SteveITS]

You may be looking for the Talk feature?

 

[caldwell]

Perhaps the language in the manual is unfortunately vague:

The 3CX Talk & Meet links allow your customers, partners and colleagues to call or start an online meeting with you by simply clicking on a web link!

It's possible to read that and interpret it as "my clients and prospects can click on my personalized URL, and it will RING me for a call or video meeting when they do."

But it's not explicitly stated (in my searching yet) that a 3CX user has to sit with a meeting OPEN 24 hours per day (or whatever time) in order for that Meet URL to actually work.

I'm trying to verify HOW it is supposed to work before getting egg on my face with prospects. If I quote them the 3CX manual, many of them will interpret it the same way as noted above.

 

[bitn2]

Talk is what you are looking for. Meet is for meetings with camera and so on. It was always that way.

 

[MarcelloV]

Hello @caldwell , the feature you are mentioning is not available. Each extension has a personal meeting and you can join it from Webclient. Once you're connected, other participants can join using the Meet URL. The personal meeting has this restriction by design: you don't want anonymous guests to join to your personal meeting room.

If you need other participants to join without an organizer being connected, you can simply create a scheduled meeting with full permissions. Each participant can join using the anonymous meeting link. If you want this meeting to last forever (no expiration) just schedule it in the far future.

You can also use WebMeeting API and create "AdHoc" instant meeting. The reply is an URL that everyone can use to join.

 

[SteveITS]

Read it as:
The 3CX Talk & Meet links allow your customers, partners and colleagues to call [Talk] or start an online meeting [Meet] with you by simply clicking on a web link!

IOW Meet = Zoom conference, Talk = phone or video call.

 

[caldwell]

Hello @caldwell , the feature you are mentioning is not available. Each extension has a personal meeting and you can join it from Webclient. Once you're connected, other participants can join using the Meet URL. The personal meeting has this restriction by design: you don't want anonymous guests to join to your personal meeting room.

Thanks Marcello. I wouldn't have expected 3CX to allow anonymous users to JOIN the meeting without some kind of permissions. That would open the entire system to abuse. But I would have considered it would be possible that 3CX would alert/ring/ask the 3CX user if they WANTED to allow the client/public to meet with them.

In that scenario, it would be no different than the WordPress plugin and the website chat/call function.

If the user is logged in (or part of a queue), then the public clicks the Meet URL, has a waiting period while the 3CX user hears a "ringing" or alert of some kind in the web client, and then accepts or rejects the meeting.

Now that I know that it does NOT work that way, it clarifies that. But if you want to point this post out to development, they may or may not wish to consider it for future releases.

 

[caldwell]

Read it as:
The 3CX Talk & Meet links allow your customers, partners and colleagues to call [Talk] or start an online meeting [Meet] with you by simply clicking on a web link!

IOW Meet = Zoom conference, Talk = phone or video call.

Right. I got that. But the clarification also has to be added.

"by simply clicking on a web link. NOTE: You must have your meeting room open during your business hours to receive calls or meetings."

 

[MarcelloV]

Thanks Marcello. I wouldn't have expected 3CX to allow anonymous users to JOIN the meeting without some kind of permissions. That would open the entire system to abuse. But I would have considered it would be possible that 3CX would alert/ring/ask the 3CX user if they WANTED to allow the client/public to meet with them.

In that scenario, it would be no different than the WordPress plugin and the website chat/call function.

If the user is logged in (or part of a queue), then the public clicks the Meet URL, has a waiting period while the 3CX user hears a "ringing" or alert of some kind in the web client, and then accepts or rejects the meeting.

Now that I know that it does NOT work that way, it clarifies that. But if you want to point this post out to development, they may or may not wish to consider it for future releases.

We used to have this feature, called "Private Rooms". An anonymous participant starts a new meeting using a public URL, then the organizer is notified via chat with an URL to join. The feature has been removed due to very low usage.

Feel free to suggest this feature in "Ideas" forum, we might bring it back!