Solved "Meeting has not started yet" after short time

[HExSM]

Today we created a meeting and after a short time (~ 2 minutes) new participants get the message, that the meeting has not started yet. The organizer is present in the conference room. This happened on 4 different web conferences. Are there any known issues?

 

[weimerd]

We can confirm there is a problem with webmeeting since a couple of days. participants can't join for the same reason, Webmeetings needs to be newly set up several times unless it works for everybody.

Running latest beta v18 on Azure. Participants are both affected inhouse and external ones.

 

[VasilisV_3CX]

Hello @HExSM & @weimerd,

To confirm, this has been fixed in the next update. When the next update is release and you've updated, the issue will be resolved.

 

[HExSM]

@VasilisV_3CX is there any ETA when the update will be released? We have a lot of webinars these days.

 

[VasilisV_3CX]

Hi @HExSM,

I don't have a solid ETA just yet. I'd suggest keeping your eye on the Blog with regards to new updates.

 

[StefanW]

Within this topic
https://www.3cx.com/community/threads/3cx-meeting-report-is-sent-out-early.84080/

today we update the customer to the pre-seat of the final v18 U1 update which should address connectivity and reports been send early. We are waiting for the customer's feedback on the fix.

 

[ckrammer]

We have the same issue and hope that the fix will be available very soon.

 

[HExSM]

As a workaround, it seems to help to disable "Meeting starts once organizer joins".

 

[StefanW]

I would be happy to pre-upgrade you also if you like to test the update.
Access (ssh root) and MC are required. The update entails cycling of services!
If interested PM me and I will schedule a TeamViewer session with a member of our team with you.

 

[StefanW]

@HExSM

your system was updated via a remote session to the pre-seed U1 build.
Let us know about the situation, thank you for helping us improve our product.

 

[weimerd]

As a workaround, it seems to help to disable "Meeting starts once organizer joins".

won't help here. We never used this feature and still issues remains.

 

[StefanW]

@weimerd

as I offered previously, happy to update your system to the final u1 version to evaluate mitigation.
Access (ssh root) and MC are required and TeamViewer for us to connect to you.
If interested PM me.

 

[StefanW]

@weimerd

as per your remote session, your system is updated to the pre-seed version.
Let us know how it is going!

 

[weimerd]

@weimerd

as per your remote session, your system is updated to the pre-seed version.
Let us know how it is going!

Dear Stefan,

thanks for assisting us with solving the issue with webmeeting. As for today we can report all webmeetings went back to normal, no issues anymore.

Thanks for the quick fix!