Message Routing

[jakelloyd]

Hello,

We've recently setup WhatsApp integration and I can receive and send messages.
However when we change the call routing for the SIP trunk it has no effect - all messages still get sent to me.

If I change the call routing to another colleague they get the messages, but if we set it to a group without me in it and 2 of my colleagues in the group I still recieve the messages and they don't.

Can anyone help us configure this so we can send all incoming chats to a group

 

[Charles_3CX]

Suppose you are trying to receive a chat, whether it is SMS or WhatsApp, from the same number where there is an active ongoing conversation with a 3cx user.

In that case, you must set this chat message to 'Dealt With' first for it to route to the new destination after changing the route.

 

[jakelloyd]

Hi Charles,

This was the reply on my previous post too.
I click 'dealt with' the message disappears from my client.
I'm not in the WhatsAppTest group we setup, I send another reply to the same number and I still get the message, my colleague who is in the whatsapptest group does not.

Thank you : )