Mobile App Issues

[jay5261]

In V18 Enterprise I had no problems with anything, I upgraded to V20 Enterprise and now there are problems. When using the mobile app on the phone with WIFI, there is no problem with uploading files/pictures in chat. When using the mobile app on the phone with 4G or 5G (Cell Data, tried different carriers and the same thing happens) you can't upload files/pictures, it takes too long and doesn't send files/pictures. The user sees that you are trying to send them something and they see the link on the screen but when they click on it nothing happens on the web client or mobile app. The mobile app sometimes loses the audio when on a call and the person on the other end can't hear you for a second or two, then the audio comes back and you don't know that they didn't hear you.

 

[ThomB_3CX]

Hi @jay5261 Thanks for your feedback.

Could you kindly retest this issue on the webclient when connected to 4G? Doing so via Mobile hotspot of your device perhaps.
From the logs, it seems something has failed server side.

So would be also great if via Personal Message, you can send me pbx logs also.

Just replicate the issue and login to your webclient > Admin > and click on Support Info in the Dashboard section

 

[jay5261]

Attached is the support info from the system.