Motorola phone wont register.

[Mick Lenton]

Hi everyone. We have a user on a v18 system that has changed their device to a new Motorola handset. When trying login and register with the app via a QR code it won't register, and you get a QR provisioning failed message. But if you stay on the same web client page and try with another device it works. Are there any security settings that maybe causing this issue with the handset or any other Motorola/android issues that may be causing this??

 

[TheodorosG_3CX]

What is the error that you receive from this device?

 

[Mick Lenton]

I just get the screen that says QR Provisioning failed..

 

[TheodorosG_3CX]

Have you tried with another applicatio to scan the QR code?

 

[Mick Lenton]

Yup. We have tried to register it with many other devices. They all work apart from this new Motorola phone which gives us the QR code error..

 

[TheodorosG_3CX]

From the motorola device, if you install a 3rd party QR scanner, the issue is the same?

 

[Mick Lenton]

I have not tried that. So just install the scanner and scan the QR code?

 

[TheodorosG_3CX]

Can you try this option and let us know?

 

[OlegR_3CX]

So you can confirm that if you scan QR, the URL there is FQDN and not the IP address?