Multi CRM integration.

[Paul S.]

Hi,

We have customers who use various business software applications. For example, Sales teams rely on a CRM, while Technical Support teams use ticketing software. Both groups prefer to have a single, unified software solution that smoothly combines these functions. Currently, we can only integrate one CRM software, but it would be advantageous to provide additional integration options. This would enable users to select either one or both of these integrations based on their specific needs when dealing with customers.

Thanks!

 

[edossantos]

This is being considered for v20 at some point, most probably not with the initial release, but yes for some future update.

 

[TheodorosG_3CX]

More things to come on the new V20, keep up on the 3CX Blog but also check the V20 Roadmap