We have a 3CX Pro version 20 Update 2 system with 2 Voiceflex SIP Trunks. The SIP trunks have different server addresses eg sip37.voiceflex.com.
We have two departments and each SIP trunk is allocated to one of these. Each trunk routes to a Ring Group.
The second department and SIP trunk have been recently added.
Dialling out from phones in either department works and the receiver receives the correct caller ID.
Inbound calls to the original Department and SIP Trunk also work correctly.
Inbound calls to the new SIP trunk and department get routed to the default route for the original trunk.
Originally both SIP trunks were on the same server address, but Voiceflex changed the second one to a different address for me to eliminate a potential issue there
Where do you think I am going wrong?
.
We have two departments and each SIP trunk is allocated to one of these. Each trunk routes to a Ring Group.
The second department and SIP trunk have been recently added.
Dialling out from phones in either department works and the receiver receives the correct caller ID.
Inbound calls to the original Department and SIP Trunk also work correctly.
Inbound calls to the new SIP trunk and department get routed to the default route for the original trunk.
Originally both SIP trunks were on the same server address, but Voiceflex changed the second one to a different address for me to eliminate a potential issue there
Where do you think I am going wrong?
.
Last edited:
