My Phone is not ringing

[targettravelsqatar]

I have installed the 3CX in my android device and it giving notification for the ring but its not making the sound, I installed the 3CX in my another android devise and its working well, Could you please advise me why the device is not ringing..? The same device was worked well two days ago, Please help...!

 

[Evolute IT]

What device? What Android version?

Have you tried enabling "Telecom API" in the app settings?

 

[targettravelsqatar]

Hi, Its IQOO7 device from VIVO, How can I enabling "Telecom API" in the app settings?

 

[Evolute IT]

Hi, Its IQOO7 device from VIVO, How can I enabling "Telecom API" in the app settings?

Go in the 3CX app settings and check if there's a checkbox for Telecom API. If there is, try enabling it.

 

[targettravelsqatar]

Could you please see the attachment and advice what has to be enabled...? I tried many ways

 

[GiannosI_3CX]

Hi @targettravelsqatar, thanks for the feedback.
From image seems the Telecome Api [Car/Bluetooth support (Telecom API)] is enabled.
Please disabled and retry.
If the issue not resolved, please send me in PM the verbose log report, after you enabled the buffer log size to the maximum.

1. Enable Verbose Logs: “Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Verbose Logging”.
2. Reproduce issue and “Generate Log Report”: Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Send Log Report.

 

[targettravelsqatar]

Hi Dear, How can i get your email address to send this..?

 

[Evolute IT]

Hi Dear, How can i get your email address to send this..?

DM him (click his name, then "Start Conversation")

 

[targettravelsqatar]

Hi @targettravelsqatar, thanks for the feedback.
From image seems the Telecome Api [Car/Bluetooth support (Telecom API)] is enabled.
Please disabled and retry.
If the issue not resolved, please send me in PM the verbose log report, after you enabled the buffer log size to the maximum.

1. Enable Verbose Logs: “Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Verbose Logging”.
2. Reproduce issue and “Generate Log Report”: Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Send Log Report.

 

[GiannosI_3CX]

You can send it to your email, upload it to ftp server (You can use the wetransfer.com if ftp is not available) and provide me the link in PM please.

 

[targettravelsqatar]

I have only basic knowledge in IT , If you can provide the email address would be better, OR you can advise me how to provide you the link

 

[GiannosI_3CX]

Please follow the steps below :

1. Send the log report at your email
2. Download the attachment when the email received (Filename : ACRA-report.stacktrace)
3. Navigate to https://wetransfer.com/ and click on "I just want..."
4. Upload the file there
5. Provide me the generated link in PM

 

[targettravelsqatar]

Hi, I navigated to https://wetransfer.com/ but I didn't see the "I just want..." Can you please help me

 

[GiannosI_3CX]

You can upload file here if this what are you seeing.

 

[GiannosI_3CX]

@targettravelsqatar I have download it. please delete your message. Log files must be send via private messaging and not in public threads.