No audio from dial-in users after the last update.

[MMDTerry]

Everything has been working great until the web meeting platform update, now if we have a user dial in, they can hear the web-joined users, but they can not be heard. They are not muted, doesn't matter if they use the DID or conference extension to get in. They show up in the meeting, muting and un-muting doesn't help either. The webmeeting bridge is up, nothing has changed setup-wise. Were there any port requirement changes with the update?

 

[LeonidasG_3CX]

Hi,

We're looking into this. I'll let you know once i have more info.

 

[MMDTerry]

I forgot to mention, the users that dialed in can hear each other so our workaround was to have everyone dial in to complete the meeting.

 

[LeonidasG_3CX]

What version of the PBX are you running?

 

[MMDTerry]

18u7

18.0 (Build 312)

 

[LeonidasG_3CX]

We've identified something that could be causing this. If you tell me what zone you're having your meetings in (EU/US etc), i can let you know to give this a retry and let me know if it's fixed.

 

[MMDTerry]

North America, US.

 

[LeonidasG_3CX]

@MMDTerry Give it a try.

 

[MMDTerry]

@MMDTerry Give it a try.

That fixed it, works great again. Thanks for quick response.