Not getting meeting emails since V18 update

[Marine Glass]

Hi, we updated our on site 3CX from version 16 to version 18 (18.0 Update 2 (Build 314)) last week and haven't received any meeting emails since. One was done today which we need to recording link for, can someone help me both to get this recording ASAP and then to figure out the issue preventing the emails? I have tried restarting the gateway service as found in another thread but no luck there.

 

[Marine Glass]

Some follow up information: We have scheduled meetings set up to start in 2028 which we keep permanent links to so people can jump in and out of them as "meeting rooms" easily.

It looks like these old meetings still work after the upgrade, but have the old interface et al, creating a new meeting and doing a trial recording has sent through the recording so I think that is the root of my problem.

I still need to recover the recording from earlier in the day if that is possible - I have seen a few references to PMing a join link to get them resent?

 

[StefanW]

Please see
https://www.3cx.com/blog/news/v18-video-conferencing/

section "Important Notes on Transition"

 

[Marine Glass]

Please see
https://www.3cx.com/blog/news/v18-video-conferencing/

section "Important Notes on Transition"

Thank you for the response Stefan, that does solve half of my problem in not getting the emails, however I still don't have access to the recording that was done this morning.

 

[NickD_3CX]

Thank you for the response Stefan, that does solve half of my problem in not getting the emails, however I still don't have access to the recording that was done this morning.

I'm assuming that the meeting you are referring to was scheduled after you had upgraded your 3CX Server to V18, correct?
If this is the case, try restarting the 3CX Gateway Service from Dashboard --> Services, and wait 10-15 minutes

If that does not help, send me the meeting link you used to connect with in a PM to check on our end if there is something we can do.