Solved Our PA can receive calls from the SIP trunk, but we can't call it over the extension

[dh212]

Hello, we have a Cyberdata voice paging server. We can call the server from any of our SIP trunks phone numbers using our cellphones.

But, when we try to reach the same extension from our IP phones (Yealink T53) the Voice Paging server receives the calls hanging immediately.

We are using an Amazon Sail cloud-hosted 3CX Solution (V18).

Any help would be appreciated.

 

[leejor]

We can call the server from any of our SIP trunks phone numbers using our cellphones.

Do you mean, by calling a DID, or exactly how are you calling?

Is the Cyberdata simply an extension number?

Have you looked at the 3CX Activity log (Verbose setting), to see what is happening?

 

[CentrexJ]

Hello, we have a Cyberdata voice paging server. We can call the server from any of our SIP trunks phone numbers using our cellphones.

But, when we try to reach the same extension from our IP phones (Yealink T53) the Voice Paging server receives the calls hanging immediately.

We are using an Amazon Sail cloud-hosted 3CX Solution (V18).

Any help would be appreciated.

Try adding a paging ring group and add the cyber data extension. Call the extension of the ring group and see if you can page that way.

 

[ChrisC_3CX]

You should actually not be required to add it to a paging group, calling it's extension directly should be enough since it is a specialized device for paging so it should take care of the rest. As @leejor mentioned I recommend first making sure that for internal calls you are actually using the device's extension and not the DID.

If the call still drops looking at the activity log may shed some light on the matter so do let us know what happens or if you find anything.

 

[dh212]

I just turned on the PBX delivers audio option checkmark, and started working. Thank you!