Outbound call "Route not Found"

[AcksiosKim]

Hi,

I just set up the SIP Trunk. This is my second time after the proof of concept number. When I tested with the POC number from Vocus(Australia 3CX Partner Trunk provider), It was all working fine but when I did with our production number. I can't make an external phone call. What did I do wrong? Would you be able to point me in the right direction?

I saw a video from America 3CX set up video specifying 10-digit, 11-digit, 3-digit number... etc. Would anyone be able to give me advice on what would be the best practice in Australia?

Thank you for your time.

Acksios Kim

 

[AcksiosKim]

I sort it out. I found below.
Take note of the below special configuration requirements for Vocus:

• Enter the main trunk number in national format (e.g. 0285203570).
• You can only present numbers associated with your account as Outbound Caller ID.
• 3CX supports the Vocus Standard trunks. Enterprise trunks are not supported.

I still would love to get thoughts on best practices.