Solved Outbound calls are not getting disconnected in Teams on disconnecting from Salesforce end

[bsingh]

Outbound calls are not getting disconnected in Teams on disconnecting from Salesforce end
We have done 3CX integration with Salesforce via API. We have done settings for 3CX with teams integration.
Scenario -
1. Make outbound call from Salesforce.
2. Dialback in teams and anwser in teams. Call goes to customer. Customer answers
3. Salesforce end call disconnect the call.
4. Call is ended on customer side and in Salesforce but is active in Teams

 

[NickD_3CX]

Hi!

First of all, I would highly you double-check that you are on the latest 3CX Server version, which you can find here (currently it is 18.0.1.237):
https://www.3cx.com/blog/change-log/phone-system-change-log/

To your problem though, this sounds very similar to this:
https://www.3cx.com/community/threa...connect-after-external-caller-hangs-up.84869/

The referenced scenario will be fixed in V18 Update 2, which will be released very soon.

 

[bsingh]

Hi We are on latest version. I have updated 3CX already. Its up to date. Please inform us as soon as the update is released.

 

[NickD_3CX]

Please inform us as soon as the update is released.

Follow our Blog and Forum Product Release section to get informed about all latest releases.

Also, in your Management Console you can go to Settings --> Updates and enable "Automatically update 3CX" so that your 3CX will automatically update when a new release version is available.