Solved Outbound calls using SIP providers hold music instead of configured MoH

[HugoWiff]

Inbound calls and all internal calls have the correct MoH that is configured in settings.

Outbound calls on both of our SIP trunks from different providers either play the providers default hold music or none at all when the agent places the call on hold.

Re-Invites is on
Replaces is on
PBX delivers audio is off (already tried turning on and did not fix).

 

[NikolasA_3CX]

Hi @HugoWiff

This is usually the case when Re-Invites and Replaces are on.
Try disabling them and checking if the issue is fixed.

 

[HugoWiff]

Hi @HugoWiff

This is usually the case when Re-Invites and Replaces are on.
Try disabling them and checking if the issue is fixed.

Thank you, working now.

 

[NikolasA_3CX]

We are glad to be of help