Call Flow Script: Set Office hours via Dial codes

[IliasL_3CX]

Set PBX departments to in-office, out-of-office, break, or holiday with dial codes.​

This script enforces specific hours for all departments in the PBX, replacing the deprecated office/out-of-office dial codes in Version 20. When you dial the assigned code, it sets all departments to in-office, out-of-office, break time, or holi...

Continue reading the Original Blog Post.

 

[KoesioOccitanieTech]

Thank you for the official post !
For information, by default, the script force (the out-of-office for example) for only 1 day but you can modify and increase the number for 999 (didn't try more but look enough), could be useful for week-end or holiday that can be larger than just one day.

 

[JulienM]

I hope that the use of scripts will soon be possible on hosted instances.

 

[JulienM]

I hope that the use of scripts will soon be possible on hosted instances.

I just noticed that in Build 20.0.4.487, CFD and scripts are now available on a hosted server, it's perfect !

 

[UCSA]

If we modify the scripts for functionality are the returned to default when 3CX updates are installed ?

thanks

 

[UCSA]

If we modify the scripts for functionality are the returned to default when 3CX updates are installed ?

thanks

 

[cpnllc]

Is there a way to hard set which dept we can change this for and not "all"? I see where the script tries to GetAll(), but not sure how to tweak this for just a single dept or several depts.

//for all departments
ps.GetAll().Extract(x=>x.AllowCallService)
.Select(x=>
{
try
{

 

[N_G]

If we modify the scripts for functionality are the returned to default when 3CX updates are installed ?

thanks

No they just serve as templates and then you can edit them....

 

[Ronaldvdv]

Hi all,

I think it is a good update! Two questions:

is it possible to see somewhere in the PBX admin console that it was switched to out of office? This will help with searching for errors e.g. when user by accident switched the PBX to out of office.

Is there a way to set a BLF for the reception extention so the reception can see the status of the PBX?

Best regards,
Ronald

 

[KoesioOccitanieTech]

Hi all,

I think it is a good update! Two questions:

is it possible to see somewhere in the PBX admin console that it was switched to out of office? This will help with searching for errors e.g. when user by accident switched the PBX to out of office.

Is there a way to set a BLF for the reception extention so the reception can see the status of the PBX?

Best regards,
Ronald

Yes, you can check it on the webclient and you will see the time remaining.

https://www.3cx.com/docs/manual/office-hours/#h.ogkdaoyj802d

 

[Ronaldvdv]

Yes, you can check it on the webclient and you will see the time remaining.

https://www.3cx.com/docs/manual/office-hours/#h.ogkdaoyj802d

Thank you. Great!

 

[Marc Mohring]

Thank you for the official post !
For information, by default, the script force (the out-of-office for example) for only 1 day but you can modify and increase the number for 999 (didn't try more but look enough), could be useful for week-end or holiday that can be larger than just one day.

Hi,
Have been using this for one of my customers, and I thought it was working ok. Tested it a couple of times for them.
Only just figured out that it only sets it until midnight.
You say I can modify it to make it longer. Just to make sure I'm editing the right bit of the script, am I changing the 1 in the screenshot to a larger number?



Thanks,
Marc

 

[KoesioOccitanieTech]

Hi,
Have been using this for one of my customers, and I thought it was working ok. Tested it a couple of times for them.
Only just figured out that it only sets it until midnight.
You say I can modify it to make it longer. Just to make sure I'm editing the right bit of the script, am I changing the 1 in the screenshot to a larger number?

View attachment 45688

Thanks,
Marc

Yes, exactly I change it to "999" without a problem.

 

[jclark]

is it possible to have the office hours scripts not reset at midnight. I’d like it to no reset and stay until the next code is entered.

 

[NicholasP_3CX]

is it possible to have the office hours scripts not reset at midnight. I’d like it to no reset and stay until the next code is entered.

Solved Thread 'Force Out of Office Hours Dial Code Reverts at Midnight'

Feb 16, 2025

Hi All,

I have a client, on v20, that only wants to use custom dial codes on their Yealink T54W desk phone, to set the system in and out of office hours. Under Integrations -> Call Scripts I've created them using Store Templates provided. The client is using the dial code around 5 - 6pm every night and it starts working and routing the calls to the "When office is closed route", but any call after midnight routes to the "in office hours route", even before the in office hours dial code is used.

It's a small company, so there is only one Department. When they were on v18 they...

• aaronl
• call script dial code force office hours
• Replies: 2
• Forum: Phone System / PBX

 

[jclark]

Solved Thread 'Force Out of Office Hours Dial Code Reverts at Midnight'

Feb 16, 2025

Hi All,

I have a client, on v20, that only wants to use custom dial codes on their Yealink T54W desk phone, to set the system in and out of office hours. Under Integrations -> Call Scripts I've created them using Store Templates provided. The client is using the dial code around 5 - 6pm every night and it starts working and routing the calls to the "When office is closed route", but any call after midnight routes to the "in office hours route", even before the in office hours dial code is used.

It's a small company, so there is only one Department. When they were on v18 they...

• aaronl
• call script dial code force office hours
• Replies: 2
• Forum: Phone System / PBX

Thanks so much, greatly appreciate it!

 

[jt1001001]

Anyone find a way to set this per department and not for all departments? Even if we choose a deparment when we load the script whe we engage it ends up applying to all departements.

 

[ocbmit]

Has anybody found a way to have a BLF (or something else) show the status on the handsets? This is a glaring missing feature, as there's nothing to indicate the status of the system other than logging into the web interface. My customer does not use the web interface... Thanks!

 

[Evolute IT]

Has anybody found a way to have a BLF (or something else) show the status on the handsets? This is a glaring missing feature, as there's nothing to indicate the status of the system other than logging into the web interface. My customer does not use the web interface... Thanks!

Nothing you can do. Only the Webclient shows this.

 

[GMark]

Anyone find a way to set this per department and not for all departments? Even if we choose a deparment when we load the script whe we engage it ends up applying to all departements.

Is it possible with 3CX V20 Update 5 Final to modify this script so that the scope is limited to the main-department of the caller?