Patton and v20

[biomas]

Hello everyone,
I have a working Patton that was imported during the migration from v18 to v20 and has been working correctly since.
I had to change an outbound rule remove the Patton, now I have to add it back but it does not appear in the drop down box at all (it's the only trunk missing).
How should I proceed?
Thank you!
Lorenzo

 

[OlegR_3CX]

Hi Lorenzo.
You no longer have a template as it is not supported from the 3CX end, and you will need to use a generic trunk to set up.

 

[biomas]

Hi Oleg, thank you for your reply.
Maybe I wasn't clear, I'll try to explain better: I don't think I need the template, the Patton is already there and "working" (see trunks.jpg taken from "Voice & Chat" menu), I just need to change an existing outbound rule and add it, but the drop down list does not contain the Patton entry (see outbound-rule.jpg, taken from "Outbound rules" menu)
Lorenzo

 

[biomas]

I may have found a workaround, I noticed that if I create a new trunk (manually this time, since the templates are not there anymore) I can then use it in the outbound rule editor.

 

[OlegR_3CX]

Thank you for the feedback and glad you have found a workaround there.

 

[biomas]

A few days passed, I tried to follow my workaround but got stuck again. I did not have the password for the Patton/trunk so I had to start from scratch.

1. I used a v18 instance to create the configuration file for a Patton (as we all used to do in the v18 days)
2. I tweaked the configuration file with the correct IP for my v20 instance
3. I loaded the configuration on the Patton
4. I created a trunk in the v20 instance for the Patton: the trunk goes green in the web UI

Now, the problem: I can receive calls on this trunk, but I cannot place any.
The error in the log is:
Call or Registration to xxxxxx@(Ln.10001@Patton) has failed. sip:10001@xxxxxx:5060 replied: Request Timeout (408)

 

[rayfield]

You're probably going to need to modify the Patton unit 'by hand'. While the Patton units do have a GUI interface, personally I think it's very difficult to use. And none of the Patton factory techs use it - they just modify the config files with a text editor. If you contact Patton, they'll probably help you.