Possible bug/issue - Duplicate extensions being created

[anonymouse]

I have Microsoft 365 configured to "Sync only selected users".

After saving, it then creates TWO extensions for the same user with the exact same details.

I have made sure that the user did not already have an extension before. It happens for every new user I select - it doesn't impact previous users.

Version 20.0 Update 9 (Build 995 Release - AI 1.4.48)

 

[NikosT_3CX]

@anonymouse from the provided screenshot, you have the option to create users disabled.
Which means that the PBX will check the 365 side and if there is an extension with the same email
it will sync it, not create a new one.
So even with this option disabled, new extensions are created to the PBX ?

 

[anonymouse]

I've always had that disabled, and yes it is creating the extension if it doesn't find an extension with a matching email (otherwise it syncs with the existing extension).

 

[NikosT_3CX]

@anonymouse have you changed companies at all on 365 side ?
Meaning that you had integration with Company A and then you have switched this to Company B
with the Reconfigure button on the PBX side ?
So basically you had the integration but then moved the users to another company with the same emails and
made the new integration on the PBX ?
This will configure a new Application ID.

 

[anonymouse]

Not to another company - always at the same M365 tenant/org.

I have in the past Deleted the app registration from Microsoft Entra and then recreated it via 3CX > Integrations > M365. This would have created a new application ID.

The application ID currently on 3CX matches that on the Entra app registration.

There isn't another app registration on Entra for 3CX - just one.