Possible Queue Logout Bug in Android App

[kathrin]

I have encountered a strange behavior in the Android App when changing my Extension Status . In the Status settings for my Extension I set to "Log out from Queue" on Status DND for example (behavior the same on all Statuses). While I am indeed logged out from Queues (as seen in the Webclient), on the App the Queue symbol still appears white and can be tapped to "log out from queue". This happens no matter where (Webclient, App) I change the (Queue-) Status, and which Status I choose. This appears with multiple Extensions and Smartphones.

Probably a Bug or displaying Error?

 

[ThomB_3CX]

Hi @kathrin

Thanks for your feedback.
Could you please specify the following:
- PBX Version
- Android Version
- 3CX App Version

Regards

Thomas Borg

 

[kathrin]

Hi @kathrin

Thanks for your feedback.
Could you please specify the following:
- PBX Version
- Android Version
- 3CX App Version

Regards

Thomas Borg

Hello Thomas,

- PBX Version: 18.0 (Build 965)
- Android Version: Tested on 11 as well as 12
- 3CX App Version 18.1.2.60

Regards,
Kathrin

 

[Vali_3CX]

@kathrin
Also an additional question: your extension is part of only one queue or of more than one?

 

[kathrin]

@kathrin
Also an additional question: your extension is part of only one queue or of more than one?

Hello Vali,

my Extension is only part of one Call Queue.

Kind Regards

 

[ThomB_3CX]

@kathrin
Apart from the ability to login/logout of a queue from the client apps, there is also a master rule which can be set in the management console.

You can find this in Users > Select Extension > Forwarding Rules.
For each of the statuses in this page, there is a checkbox 'Logout from queues'.

By default, this is checked for the Do Not Disturb status and does not need to update the client apps. Should you decide to forcefully logout of the queue and then login whilst you are in DND status, you will still not receive any calls/chats from queues due to the master rule being applied

 

[kathrin]

@ThomB_3CX Thank you for clarification. I just thought it was really confusing, that in the App everything looks like I was still logged into the Queue, though from Webclient I can see that I am definitely logged out.