- Joined
- Jun 20, 2019
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- 13
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When you are online in one or multiple queues, and an inbound call is polling the agents according to the polling strategy, There is no other way to make an outbound call than changing the status to "DND" or "Away" and reject the call.
For specific scenario's, e.g. like alarm centers or call centers that rely on outbound calls as much as the inbound queue calls, it would be great if there was an option to prioritize an outbound call over an already incoming call without having to change statusses and rejecting the call. So the outbound call will be automatically set up when the number is chosen from the 3CX client.
For specific scenario's, e.g. like alarm centers or call centers that rely on outbound calls as much as the inbound queue calls, it would be great if there was an option to prioritize an outbound call over an already incoming call without having to change statusses and rejecting the call. So the outbound call will be automatically set up when the number is chosen from the 3CX client.
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