Provision 3CX app on phone when QR code is not working

[JohnMundy]

Hi there, for some reason the QR code provisioning for the 3CX app on a phone using the QR code is not working.

How can I get a file from the management system for the user and use that instead?

There doesn't seem to be a way to get a config file out of the system or attach to the Welcome email.

Any help welcomed!

 

[NikolasA_3CX]

Hi @JohnMundy

It's not possible to get a config file or attach a config file to a welcome email on V20 machines. The user needs to log in to their webclient >> navigate to the settings tab >> click the QR code button, and scan the QR code.