Reconfigure route not working

[manfer]

Hi,
I have 3CX WhatsApp integration configured following instructions and it worked on 3CX 18.0 Update 5 (Build 384). I receive WhatsApp messages on a chat with WhatsApp icon in 3CX App. The extension to which I have routed the WhatsApp Trunk receives those messages and it can reply.
But now I'm trying to reconfigure the route in the WhatsApp trunk to a ring group or to other extension but the incoming messages still are received on the extension configured the first time.
Totally unable to make new incoming route work. I tried even to restart all 3CX services.
The webhook on the trunk does not change so I suppose I don't need to reconfigure anything on created Meta App.
What I'm doing wrong?

 

[ThomasD_3CX]

Have you tried marking the original message to the extension directly, as Dealt With before performing a new test to route the messages to the Q or RG ?

Have you tried sending a message from a different WhatsApp account (not used before) ?

 

[manfer]

I have tried sending message with a new whatsapp origin number and the message is routed to the reconfigured route chat.

I have tried to send one more message with previous whatsapp origin and the messages from that origin continue reaching the chat of the extension configured the first time. Messages from that whatsapp origin are not routed to the new destination.

Is this the way it is supposed to work or will it be enhanced in the future? It is a little confusing that the messages comes to a different route than the one configured regardless that previously it was configured that way. Or eventually, will it stop to route that phone number to the previous WhatsApp trunk route?

 

[Pure Spark]

Any news on this? we are experiencing the same issue.

 

[YiannisH_3CX]

If the conversation between the original initiator and the extension is not marked as Dealt With then the extension will continue receiving messages. If the conversation is Dealt With then all new messages should route to the new destination.

 

[Pure Spark]

If the conversation between the original initiator and the extension is not marked as Dealt With then the extension will continue receiving messages. If the conversation is Dealt With then all new messages should route to the new destination.

Hi, This was tested with new initiators. After changing the route to another extension or a ring group, even new messages from new initiators goes to the original extension.

 

[Pure Spark]

Hi, This was tested with new initiators. After changing the route to another extension or a ring group, even new messages from new initiators goes to the original extension.

We got it working by uninstalling the Whatsapp trunk and recreating it.
Clearly this is still a bug.