recorded calls migratation

[spn98]

Good evening everyone,

For a few days now, we’ve been experiencing this issue:
All call recordings are being sent to HubSpot. Previously, I had decided to voluntarily transfer only the call summary, but now all data is being passed through.

How can we prevent this situation?
Thank you.

 

[NicholasP_3CX]

The recording link is included in the new Hubspot template. You would need to modify the template and remove that link to omit it from sending to the CRM.