Recordings and Whiteboards

[ross_bofh]

Is it just me or do recordings of web conferences not include the whiteboard or chat? Is there any way to include these in the recording?

Running Enterprise Annual 16.0.8.9

 

[VasilisV_3CX]

Hi @ross_bofh,

Your recordings should include screen sharing, document sharing, whiteboard / chalkboard sharing but will not include the chat or polling (after the poll, a report can be run to keep the data). Are you unable to see your whiteboard in the recordings?

 

[ross_bofh]

No. Did a test recording today with one other person - scheduled meeting and the recording only had the video and audio. Did not have the Whiteboard which was the main issue for us.

 

[VasilisV_3CX]

Hi @ross_bofh,

Couple of questions for clarification:

1. When you were working with the whiteboard, in the recording what can you see? Can you attach a screenshot of what you see in the recording?
2. Can you reproduce this?
3. What recording size did you select?
4. Did you both have camera and audio devices enabled?
5. Which type of Whiteboard did you select?
6. Did you end the recording before ending the meeting or end the meeting and recording at the same time?

 

[ross_bofh]

I have attached a screen shot from the recording
Yes I can reproduce it every time I try.
Recording size 720
Yes I did
There are different types? I have the icon but that appears to be the only option.
I stopped the recording just before we ended the meeting

 

[VasilisV_3CX]

Hi @ross_bofh,

I've tested this again with absolutely no issue. When switching to whiteboard, the person who has selected it is minimized to the bottom right and you can see both them and the whiteboard drawing in the recording.

Can you update to v18 and tell me if this still happens, as v18 is the new production system going forward?

 

[ross_bofh]

We are testing for V18 at the moment as the majority of our users are running the web browser extension. I noted that in the info online for it there was a lot of info about the App but no mention of the web browser extension. When I asked our vendor about it the response came back from 3CX as 'The response from the 3CX support team is that the existing Chrome client should work, however this is not a scenario they have tested. The existing Windows app should have no issues as well.'. As a result, we are not upgrading to v18 until that is resolved.

 

[ChrisC_3CX]

We are testing for V18 at the moment as the majority of our users are running the web browser extension

Just so that we know, does it actually work find on 3CX v18?

 

[ross_bofh]

Just for clarification, we have tested the V18 with the chrome extension and it does not work if you do not have the extension already set up and running in the Chrome client. We were not able to test the upgrade, however, in the situation where you are connecting to a 3CX extension where the Chrome extension was not previously connected to, it asks you to activate it in the Web Client. However, there is nowhere that we could find in the web client for V18 that will allow you to activate the chrome extension. As we have no access to test the upgrade path and see if the chrome extension will continue to operate, we will be delaying the V18 update and doing an information campaign with our users to get them moved to the Windows App first.

Now that the side item is addressed, back to the original question.
We have done some more testing on the recording and have found it a bit hit and miss. Sometimes it records the whiteboard and sometimes it does not. I have not been able to nail down an exact scenario that will duplicate the issue every time.

 

[VasilisV_3CX]

Hi @ross_bofh,

With regards to your first paragraph, are you saying that you're needing the Chrome Extension in V18? It changed to the Desktop App, which can be installed and acts as an independent Webclient. You should see (in V18), this icon:



This will prompt you to install the Desktop App and provision the extension to it.

Can you upgrade to V18 and give the WebMeeting another shot. Bear in mind that if you want to revert to V16 after the test, you can do so for the first 30 days, using a backup of your current V16 system.

 

[NickD_3CX]

Just to add here to my colleagues response, there will be a new Chrome Extension that will have add the click2call functionality, like the Browser Extension had in V16. This will read the number and help load them into the Desktop App.
We are considering releasing this as an update to the Existing Plugin, so everyone will automatically get the update without the need to go looking for the new one.