Solved Remote Control not working (correctly)

[Marcel11]

Hi!

We have a problem with the remote control function within a Webmeeting.
We are able to start the remote control, install the plugin and allow the access but we are then only able to control the remote pc (e.g. move the mouse) but we do not see the chosen display of the remote machine.

We tried with Chrome and Firefox, multiple conference regions selected in the 3CX Appliance an from multiple clients and have the same issue everytime.

Has anybody encountered the same problem and maybe have an idea on what to check?

Thanks and best regards,
Marcel

 

[VasilisV_3CX]

Hi @Marcel11,

Thank you for reporting this, however we're aware of this and we are already working on it! As soon as I have an update, I'll let you know! If anyone else has this problem, this will be the thread I'll be posting updates about it on.

 

[VasilisV_3CX]

Hi @Marcel11,

We've fixed the issue. You'll need to wait up to 2 hours for the PBX to update. Let me know if this is still an issue 2 hours from now.

 

[Marcel11]

Hi @VasilisV_3CX,

We tested this just now and still have the same problem.
We had to update the 3CXWMRemoteControl but still only see the 3CX logo on black background.

 

[NickD_3CX]

Hi @VasilisV_3CX,

We tested this just now and still have the same problem.
We had to update the 3CXWMRemoteControl but still only see the 3CX logo on black background.

Can you please try manually uninstalling the "3CX WebMeeting Remote Control" app, reboot the PC that it was installed on, then try to rejoin and attempt remote control again?

Also, something that we didn't ask yesterday, has this ever worked in the past?

 

[Marcel11]

It still does not work, we can only move the mouse even after the manual uninstall and reboot.

The last time it worked for us was monday morning around 9am CET.

 

[NickD_3CX]

As a last check, could you please try to restart ALL 3CX Services, then create a new meeting and try one more time?
Also please try with another user using a different PC, just in case it some local problem with a specific PC.

 

[Marcel11]

We restarted all 3CX Services and tried with multiple clients, still no luck.

 

[VasilisV_3CX]

Hi @Marcel11,

I'll PM you regarding this now.