Solved Rington Issue

[straphanging]

• Phone Model: Samsung S20+ 5G SM-6986U
• Android Version: 11
• App Version: 16.7.8.121
• 3CX PBX Version: Unknown
• Network Connection: WiFi
• Client is on the same network as the PBX or not? Unsure

I have always had my 3CX application set to use a custom ringtone (An mp3 of music that lasted for about 50 seconds). When my cell phone rang it played the tune and repeated itself if I didn't pick up the call on the cell phone or on the physical phone I have in my office. My questions is; all of a sudden it now only rings for maybe a second or two and I can't pick up the call on my cell phone. Is there a setting to adjust the length of the ring tone or why is the call always being dropped no matter if I am on cell service or wifi in my home?

 

[ChrisC_3CX]

We might need more information to figure this out.

• First off, why do you mention the custom ringtone, does the issue go away if you revert back to 3CX's default one?

• Is this only affecting one specific device or do you have the issue on more?

• What exact version of the 3CX PBX are you running?

• Try the following and let me know if anything changes. Launch the 3CX Android app, go to "Menu >> Settings >> Advanced". Search for an option that reads "Car/Bluetooth Support(telecom API)". If it exists, disable it, relaunch the app and try again. If it was already disabled, enable it instead, relaunch and try again. Do you get the same behavior?

 

[straphanging]

Your response as to checking or unchecking the box at to "Menu >> Settings >> Advanced". Search for an option that reads "Car/Bluetooth Support(telecom API)" worked. thank you. It saves a lot of trouble when I am away from my desk.

 

[ChrisC_3CX]

You're very welcome!

Glad to see this got resolved!