Salesforce integration issues

[bfdwyer]

Hello Ernesto,

Lots of frustration on my end - I cannot get the two systems to authenticate. I think I found the problem - inconsistencies in the tokens.

Salesforce generates the token which, as an example, is this:

6Cel800D4T000000EemG8884T000000fE9XOGgBIP7WPHmXTZwsJp7GzAM4kCvNqPeRg2IMJ5LD66r3rm6COR5KWZfd6sNaNFQ04ltNBG

But 3CX will not take the entire token, leaving off the final 7 characters:

6Cel800D4T000000EemG8884T000000fE9XOGgBIP7WPHmXTZwsJp7GzAM4kCvNqPeRg2IMJ5LD66r3rm6COR5KWZfd6sNaNFQ

I cannot find a way to change the character field length in either program.

The other codes all match.

Recommendations?

- Brian Dwyer

Here is the error code:

 

[edossantos]

There is a known issue when the token has more than 100 characters. I have seen a few customers having this issue, and it was fixed by changing the password, probably using a shorter password might do the work, can you try it?