Solved Screen sharing does not work properly

[VSC]

Since a few days we experince problems when sharing screens. Some paticipants can't see a shared screen or can only see parts of it.
Ususally it helps it the presentor deactivates and activates screensharing or the participant checks out and in again. But it is very annoying in a big webmeeting with 35+ participants.

Does anyone experience similar problems? Any suggestions to solve this? Thanx

 

[StefanW]

no not really (and I am a heavy user of it).
Can you replicate this at will? Firefox or Chrome? Windows or Mac?

 

[VSC]

We can't replicate it but I will further monitor it. It happens quite often but not everytime we user webmeetings. We usually strongly recommend to use Chrome but some participants might use FF. All participants use Windows.

 

[LeonidasG_3CX]

We finished an important update to our backend servers yesterday that may resolve the issue. Could you let us know today onwards whether you experience the same issue again? Also if you do please PM me your WebMeeting FQDN so we can narrow things down a bit.

 

[VSC]

Thanks for your reply. I had several webmeetings today (only with small group of participants) and did not experience this issue yet. I'll keep monitoring it.