Send information to Freshdesk about calls to a specific extension only

[Ab Abych]

Now 3CX sends info to Freshdesk about every external call ( call journaling/contact creation settings in CRM integration is no way to limit this to only calls to a specific extension).
How can we send information to Freshdesk about calls to a specific extension only?

 

[edossantos]

The only way would be editing the template, there is no way to configure this.