Sipgate Outbound Calls V20

[CraigM2024]

Hi, we use sipgate trunking. Inbound calls are working but outbound are not, we get the following error when attempting to make outbound calls:

Call or Registration to DIALEDNUMBER@(Ln.10000@SipGate) has failed. sip: SIP-IP:5060;lr replied: Forbidden (403)

I have replaced the actual values of DIALEDNUMBER and SIP-IP

We are using V20, can't seem to amend the outbound parameters easily like previous versions, so will need to amend the XML if anyone has a working template for Sipgate trunking or any other advice?

Thanks,

 

[CraigM2024]

Have since fixed this, in v20, I had to export the trunk provider as an XML and amend the line:

FROM

<field name="ParameterOut" custom="" parameter="FromUserPart">$OutboundCallerId</field>

TO

<field name="ParameterOut" custom="" parameter="FromUserPart">$AuthID</field>

I then reimported the xml and resetup the trunk, all working.

 

[MrDIY88]

Is there a way to ammend this without re importing etc? I have Sipgate and localphone setup and registered. I am getting incoming sipgate calls but the outgoing present the forbidden 403 error as above for both Sipgate and Localphone. Is there any settings to change without starting over with the trunk? Many Thanks

 

[CS1 Support]

Looks like the ability to import a SIP trunk has been removed in Version 20.0 Update 2 (Build 715 Release). I can not see a way to change this in the Advanced - Parameters so we are kinda stuck as well.

 

[KeithA]

The import has moved.
see here https://www.3cx.com/community/threads/import-provider-missing.127988/post-608583
Regards
Keith

 

[CS1 Support]

We are still having an issue with inbound calls. Dropping after 32 seconds with no ACK.

Outbound is working well.

Any suggestions to change the contact to the FNN?

25/07/2024 20:32:12.779
Lsip{272/6.1/UAS*[Sent200OK&AnswerSent]} is terminated, reason - LocalBye
25/07/2024 20:32:12.778
Lsip{272/6.1/UAS*[Sent200OK&AnswerSent]} sends: SendReq Send Req BYE from xxx.xxx.xxx.xxx:5060 tid=9b5cd67b83a3b27d Call-ID=6F3E7384-66A229AC000B5B1D-8CFAA700:
BYE sip:10.10.255.146:5060;transport=udp SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-524287-1---9b5cd67b83a3b27d;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060;transport=udp>;tag=6F106BFF-66A229AC000B5B19-8CFAA700
From: <sip:[email protected]:5060;transport=udp>;tag=62b9e93a
Call-ID: 6F3E7384-66A229AC000B5B1D-8CFAA700
CSeq: 2 BYE
Reason: SIP;text="ACK not received"
Content-Length: 0

 

[NicholasP_3CX]

We are still having an issue with inbound calls. Dropping after 32 seconds with no ACK.

Outbound is working well.

Any suggestions to change the contact to the FNN?

25/07/2024 20:32:12.779
Lsip{272/6.1/UAS*[Sent200OK&AnswerSent]} is terminated, reason - LocalBye
25/07/2024 20:32:12.778
Lsip{272/6.1/UAS*[Sent200OK&AnswerSent]} sends: SendReq Send Req BYE from xxx.xxx.xxx.xxx:5060 tid=9b5cd67b83a3b27d Call-ID=6F3E7384-66A229AC000B5B1D-8CFAA700:
BYE sip:10.10.255.146:5060;transport=udp SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-524287-1---9b5cd67b83a3b27d;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060;transport=udp>;tag=6F106BFF-66A229AC000B5B19-8CFAA700
From: <sip:[email protected]:5060;transport=udp>;tag=62b9e93a
Call-ID: 6F3E7384-66A229AC000B5B1D-8CFAA700
CSeq: 2 BYE
Reason: SIP;text="ACK not received"
Content-Length: 0

Has the firewall check been passed on this machine?

 

[CS1 Support]

Yes, firewall passes. The 3CX was upgraded from v18 to 20.