SLA Metrics in Grafana Queue Reports

[Shadi Bamalhs (ECOLOR)]

I would like to request adding SLA to the Queue dashboards in the 3CX Grafana reports.Currently, the available dashboards cover call volume and performance well, but SLA metrics are missing, which are critical for call center and enterprise environments. Requested SLA metrics for Queues:

• SLA % (calls answered within a defined SLA time)
• SLA Breaches (calls exceeding the SLA target)
• SLA vs Abandoned Calls
• SLA Breaches by Agent

Thank you.