SMS for Numbers going to Digital receptionist

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houstontechsys.net

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Version 18, we could use the SMS integration to route messages separately from phone calls. Callers reach the IVR, but SMS messages are routed to a queue or a user. With update 5, all messages route to the same place calls. This change makes SMS routing to users super easy to configure and manage. But now SMS messages end up pointed to IVRs, which is a dead end. I want to suggest an option in the IVR to define an SMS destination for any messages routed to the IVR.

WE must have this capability back! Almost half of our clients use SMS to their main number that goes to an IVR... Whats the workaround?

I saw someone has a workaround - this is not the greatest but could help
https://www.3cx.com/community/threads/sms-routing-workaround.116120/
 
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