SMS not working since laters version 6

[dfechete]

Hello,
After updating to version 6 SMS doesn`t work.
We have the SMS function and API key configured under our main SIP, with Telnyx.
on Telnyx side we have Programable messaging configured and it used to work...

I can`t see anything wrong in the config. I don`t understand it.

I also spoke to Telnyx and they tracked a few messages we sent to our system from outside and they see them as delivered on their end.
Any ideeas?

 

[YiannisH_3CX]

Hi @dfechete

Did you recreate your trunk after the update? If you did then you also need to update your webhook under Telnyx.
Also make sure your DIDs are formatted in the +E164 number format.

Where do you route your SMS? You route them directly to extensions / Queues or via a Digital receptionist?

 

[dfechete]

The trunk was created before the update and the webhook is correct. I checked.
the did show as +1845... etc

I route the SMS to the digital receptionist. but that`s another question.. is there an easy way to route them? i find it very confusing.

 

[YiannisH_3CX]

I route the SMS to the digital receptionist. but that`s another question.. is there an easy way to route them? i find it very confusing.

You can route DIDs directly to extensions, Ring Groups, or Queues. The SMS will follow the voice routing and all members that have a DID routed to them will be able to send messages out.
The Digital receptionist routing is for when you need voice to go to one destination where SMS needs to go to another.

I would recommend routing an SMS capable DID to your extension directly using inbound rules and giving it a call. See if your extension rings. Then send an SMS to the same number. If your settings are correct you will receive it.

Give it a go and let us know

 

[dfechete]

Well the way I had it set up was the calls go to digital receptionist and the SMS were going to my Helpdesk group since we use this for 2FA. I`m not sure where this got jumbled.
if i add the DID to the helpdesk group I`m assuming calls will skil the digital receptionist and that`s not OK.

My confusion is where i can`t just select calls go to location X and SMS goes to Y.

Also, are you saying I should have 2 numbers to separate the routing? So main number handles calls and SMS goes to another number?

 

[YiannisH_3CX]

No, I am trying to help you troubleshoot by simplifying the configuration to try to figure out where the issue.

If you route a DID to an extension and calls and messages work there then the issue has something to do with configuration. If the simple configuration also does not work then you may need to look at the logs or speak directly with Telnyx.

 

[dfechete]

ok I`ll try that thank you

 

[dfechete]

OK so I routed the main DID to my extension, called it and it worked. After that I tested a text message and it went threw.

one note though. if the trunk is set to route to the digital receptionist and I change the inbound rule to go to my extension it doesn`t call my extension directly. I had to change the Route To section from the trunk.

In any case this kind of proves that Telnyx does send the SMS messages now the question is how do i have the trunk route to digital receptionist and SMS to helpdesk in this case?

Thank you

 

[N_G]

No you have to do it as per the manual. To change the message to go from the IVR to another number you must go to Options in the IVR in the webclient and make changes in the management console.

 

[dfechete]

I found the Options in webclient when trying to add another IVR but current one I can`t edit.

 

[dfechete]

ok I think i was able to solve it by creating a new IVR and routing it properly.

thanks a lot for the help