SMS outbound message from an agent in a Call Queue with DID

mgreen@doctechaz

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When an agent of a Call Queue with a DID initiates and sends an SMS from the Call Queue DID, we need the response to come back to the Call Queue DID not the agent that sent the SMS. This is very important in the medical field so SMS patient appointment reminders can be sent out and the response can be seen by all agents of a Call Queue.
 
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