Snom D735 not able to receive inbound call

[Franky_Nubecom]

I have a D735 Snom phone where is connected correctly to 3CX but no able to receive call, oubound call are working fine
firmware is 10.1.141.10, not sure if on the phone itself need something be configured

the inbound call is only internal, no external call has been configured on this 3CX
thx

 

[PanagiotisL_3CX]

Hello there,

Does this occur only with the IP phone? For example a call to the same extension using a 3CX client is successful? Also, where are calls to the specific extension routed (e.g. voicemail)?

 

[Franky_Nubecom]

Only with IP phone, all #CX web client and mobile client
problem is only the single IP phone I have connected
no voicemail redirect

if I go off hook when someone is calling me, after few second phone start to ring

 

[PanagiotisL_3CX]

It might be worth getting a capture to see what the IP phone responds to the INVITE of the PBX.

 

[Franky_Nubecom]

It's worst then that, nothing is arriving to the phone, of course that's why is not ringing
but not why 3CX is not sending nothing to the phone

this 3CX installation is new on MS Azure, but really not sure why 3CX is not sending nothing

 

[Franky_Nubecom]