Solved Snom m65 not showing Prepend Queue name when the call is made internal

[michielpeeters]

Hello Everybody,

We have a Queue named : 8001 - BHV
There is a inbound rule to this Queue.
There are Snom M65 dect and Snom D785 deskphones in this queue.
In contacts / options "Add Group, Queue or DID/DDI Names to Caller ID" is set to "Prepend Name"

When someone external calls to this Queue (via inbound rule) the Queue name is shown on de the M65 and D785 phones,
When someone internal calls to this Queue (8001) only the Deskphones shows the Queue name, the Snom M65 Dect phones wont show the Queue name, they only show the internal caller extension. Also tested with a RingGroup, same problem.

Does anybody had as solution for the problem?

 

[VasilisV_3CX]

Hi @michielpeeters,

This happens because the Snom M65 prefers the number it already has in its phonebook over the number we send. This is by design and you'd need to speak with Snom regarding this changing. If you added the external number as a contact, and reprovisioned the devices, you'd see the same thing happen.

 

[michielpeeters]

Thanks, i will contact SNOM