Hi 3CX Team and Community,
I’d like to propose a feature enhancement that would greatly improve the CRM integration: the ability to define where call journaling is logged during or after a call.
This feature would be incredibly valuable, as it would allow for more precise tracking of call interactions. For example, potential/current clients often have multiple opportunities/jobs/matters under a single contact, company, or lead and being able select which one it will go against would be amazing.
Implementing this feature would enhance organization, streamline workflows, and maximize the effectiveness of the CRM integration.
Thank you for considering this suggestion!
I’d like to propose a feature enhancement that would greatly improve the CRM integration: the ability to define where call journaling is logged during or after a call.
This feature would be incredibly valuable, as it would allow for more precise tracking of call interactions. For example, potential/current clients often have multiple opportunities/jobs/matters under a single contact, company, or lead and being able select which one it will go against would be amazing.
Implementing this feature would enhance organization, streamline workflows, and maximize the effectiveness of the CRM integration.
Thank you for considering this suggestion!
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