Sporadic E-Mail Summaries of Conferences Not Received

[Justin Twiggs]

We are sporadically (around 50% of the time, but always close in proximity one to another) not receiving the meeting summary after the end of the meeting. Is there something that can be done to fix this permanently? Last time, support was able to resend the link, but this time I haven't gotten a response to my PM.

 

[Evolute IT]

Do the users click "Leave Meeting" or "End Meeting" when they are done?

 

[Justin Twiggs]

I actually clicked "End Meeting" myself on two of the instances from last week.

 

[Evolute IT]

I actually clicked "End Meeting" myself on two of the instances from last week.

Ok because if they just click "leave", it won't send an email nor the recording. Just wanted to make sure lol

 

[ChrisC_3CX]

Hey @Justin Twiggs

Make sure that your FQDN resolves to the correct IP at that time.

In the meantime, if you need the Reports/Recordings you did not receive, please PM me the Organizer's Link. Provided of course that no more than 7 days have passed since the end of the meeting.

Note: The Organizer link can be found in the email sent to the organizer when the meeting got created(first Link) or in the "Organizer's webclient >> Scheduled Conferences" section.