Supporting email as an inbound channel

[ronnieguha]

We are currently using 3CX to support phone, SMS, chat channels.
Is it possible to support email as a channel as well? I can't find any documentation about it.
Our customers send emails to us and our agents need to act on those emails - we don't need to reply back to the customer but we need to take action on the request and call the customer back.
How could we do this in 3CX?
Thanks in advance.

 

[bitn2]

This is for what an crm system is. You can connect it to 3cx und use 3cx to call the customers back.

 

[ronnieguha]

Thanks. We moved over from Amazon connect and in amazon connect, we used to get those emails as "TASKS" into Amazon connect. This way, our agents didn't have any confusion about who is working on which task because it was like a regular call or sms or chat (only 1 person gets it). Is there a hack around how to implement this in 3CX?

 

[bitn2]

No, 3cx is an voip pbx and no crm system. You can connect nearly any crm system with 3cx.