Telnyx & DID in outgoing caller ID

[Canar]

We have Telnyx set up and have been using it with multiple customers since even before V18. I know it is not supported anymore but after V20 we are not able to send the users DID number as the caller ID anymore. It is only sending the main trunk DID.

We have the DID's assigned to the trunk. The users have the correct Outbound Caller ID selected properly in their settings. The Assigned DID Number is set on the user correctly and we used the pencil to add their name to the DID. The outbound rules are left blank for the DID field and the trunk does not have a default DID defined.

Telnyx support says they do not see the individual did coming across. Only the main trunk did.

What are we missing here?

Thanks for any help anyone can provide.

 

[guzzitech]

Same issue here for the last few weeks. We get around it by adding multiple trunks from Telnyx but set a different "main trunk". Super annoying.

 

[Canar]

Adding more info that may help. I think it may be something in the general SIP trunk template for V20. Anything we created in V18 that migrated to V20 does work with the direct user DID's going out on the caller ID still. Any new systems we sold/created and installed as V20 to start are what we are having this issue with.

@Husky that could work for a smaller system but would be very hard to manage in a larger one.

 

[guzzitech]

Adding more info that may help. I think it may be something in the general SIP trunk template for V20. Anything we created in V18 that migrated to V20 does work with the direct user DID's going out on the caller ID still. Any new systems we sold/created and installed as V20 to start are what we are having this issue with.

@Husky that could work for a smaller system but would be very hard to manage in a larger one.

Yeah I just suggested it... definitely not an ideal solution.

Thanks for your update on the V20... I am on v18 right now but really need to do my upgrade.

 

[guzzitech]

Adding more info that may help. I think it may be something in the general SIP trunk template for V20. Anything we created in V18 that migrated to V20 does work with the direct user DID's going out on the caller ID still. Any new systems we sold/created and installed as V20 to start are what we are having this issue with.

@Husky that could work for a smaller system but would be very hard to manage in a larger one.

Actually, being on v18 we are experiencing the issue. Outbound rule has number in e164 format for caller ID. Even if this line is within the list of DIDs in the trunk, it only shows the Caller ID as the main trunk.

The issue has to be Telnyx somehow. Sadly I don't have access to the Telnyx page for our system.

 

[Canar]

We have multiple different systems configured this way. Everything that was set up prior to V20 is sending direct DID's to Telnyx and caller ID fine. Those work. We spoke with Telnyx support and they do not see the direct DID on the newer systems we set up as V20 to start. They do see it and its working on the other systems. The config is the same except the template we started with is different. That is what is making us think its a potential bug in the new general 3cx sip template maybe. Hopefully someone here has some ideas.

Thanks!