Telstra outgoing CID reformat

[Neil_Mc]

Hi All

We're having an issue after a SIP migration from Telstra business to Sip Connect.
On Business, we had no Outbound Caller ID reformat, and had 2 types of of Outgoing CID's configured on ext's which were either 89xxxxxxx or 089xxxxxxx (some values synced from 365, some manually created).

After moving to Sip connect, we discovered that the CID format 089xxxxxxx cannot dial. CID format 9 digit can dial.

When disabling Reformat outgoing CLID 89xxxxxxx can dial but 089xxxxxxx cannot.

Reformat Rules we have tried:
Initial Rule
(0) (.*) replace \2

Tried since then
(0?)(.*) replace \2
(0?)(\d{9}) replace \2
(.*)(\d{9}) Replace \2

We are not able to make any meanningful impact on this with outgoing reformat rules so either the above rules are way off and not even matching, or reformatting is not functional

We're managing by removing the leading zero in our 365 sync but it's not a sustainable solution as the number is not presentable on internal contact cards etc.

Any help would be appreciated.

 

[YiannisH_3CX]

Hello @Neil_Mc

The reason the reformatting is not applied is because the PBX only reformats SIP header that contain the "OriginatorCallerID" value. The Telstra SIP connect template does not contain this value as Clip No Screening is not supported by Telstra.
https://www.3cx.com/docs/cid-reformatting/#h.k46xo2iwbtql
You will need to either manually adjust your numbers or adjust the template but this may create other issues with outbound calls.

 

[Neil_Mc]

ah ok - all good, looks like will have to live with non integrated numbering from 365 then having little idea about modifying the template we may just leave this as is.