Transcription Email Failures: Logs and Behavior

[iron]

We had an issue where we found out a customer's transcription stopped functioning this resulted in:

• VM to email stopped working entirely.
• No log entries at all to help us figure out what was happening
• Multiple "can you resend the email" requests

I have 3 requests for improvement here:

• Can we change the default behavior to time out or if it errors out, send the vm to email anyway with a blank transcription field.
• Can we please get some kind of log entry for the failed transcription attempt?
• Can we please get a way to resubmit voicemails to the email system? Something with a submit last 24-hrs, 48-hrs or something to that effect. Even if it sends them over a period over time, it's better than no option especially when hundreds of VM's are affected.