UK VOIP issues - loss of call audio / one-way audio

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Hi All

we've got several customers having call quality issues.

we believe this is related to this https://servicealerts.zen.co.uk/alert/9273/

just an FYI for anyone who's looking..

 

[Ciaran Neaves]

Thanks for putting this up. We've been chasing our tails this morning trying to resolve call quality issues for a client that has a Zen internet line, so suspect their routing issues are the root cause despite the SIP trunk being with Brightstar.

Thanks again!