Unable to login

[NogNeetMachinaal]

Team,

After several hours of waiting I'm still receiving this annoying message:
"Login access denied. Too many incorrect login attempts. Try later or contact the Administrator."
Perhaps my public IP is blacklisted?

Any suggestions where to go from here?


With warm regards - Will

 

[Charles_3CX]

Regarding your question, are you trying to log in to the management console by any chance, where you have not added the /webclient on the end of your URL?

 

[NogNeetMachinaal]

I tried with and without /webclient.
With /webclient the response was blacklisted. Without /webclient the response was to many login attempts.

 

[TheodorosG_3CX]

Try from a different public ip since at the moment you are blacklisted. For example use you mobile device with 4G/5G connection.
Then open a browser and use the url as: https://xxxx.3cx.cloud/webclient and use your user credentials.

 

[NogNeetMachinaal]

Ok - I can try.

But how does that help?
When will the IP be removed from the blacklist?

This blacklisted IP also contains the VoIP gateway.
Meaning if it stays blacklisted it doesn't help to do a login from a different external IP - I still can not use the service since the gateway resides behind the same IP.

Any suggestions?

 

[TheodorosG_3CX]

The ip is blacklisted for 24 hours otherwise you can create a support ticket to check from our side.