Unable To Share Screen

[wendyjk]

We have been using our 3CX Yealink system for several years now. Since 2020, we have been doing video conferencing of our company meetings. I found last week I could not share my screen with the other participants. I am the organizer and have been doing the same meeting monthly for almost 2 years. When I click on Share Screen there is about a 5 second delay and then a "google chrome not responding" notification. A few more seconds and the screen share window pops up. I select my screen and click on Share. There is a delay again and I return to the dashboard with no screen share.

This was last week and my computer has rebooted several times since then. Another meeting today, same issue. I can make someone else the presenter and they are able to share their screen, but not me. I went into google permissions settings for 3CX and returned to default and logged back in. Still no luck. My provider has not been able to assist. Any one have similar issues?

Wendy

 

[StefanW]

@wendyjk when you check the chrome console log output (F12) do you see any read messages when you invoke the screen share?

Also, from which operating system and browser you are using?

 

[wendyjk]

I am using Windows 10 Pro and Google. Everything is up-to-date.

 

[LeonidasG_3CX]

Hi there,

Could you attempt to disconnect and reconnect your camera device or reboot your device and try again? If it still fails, can you try clearing your browser cache and trying again?

 

[wendyjk]

It is not a camera issue, but a screen share one. I have cleared everything I can in the Chrome browser and it still does not work.

 

[LeonidasG_3CX]

Hi there, i've tried this out and i'm not having any problems with screen sharing.
Could you please open the F12 Chrome Debug Console & perform a screen share?

After that, take a screenshot of the entire screen so we can see what is shown both in the console & on the UI.