Solved (Urgent) Participant already connected

[François Lepage]

Hi,

Two of my users can't use WebMeeting anymore and receive the error message "participant already connected".

Since we are using this system for telemedecine, we won't be able to see tomorrows clients whitout a quick resolution.

I've seen other thread in this forum about the same issue, but no solution seem to have been found.

Here is what I tried :

1. Restart system service
2. I forced a specific MCU
3. I updated to 16.0.611
4. I restarted the server
5. Restarted user's computer

A prompt answer would be appreciated.

Thank you

François

 

[StefanW]

Hi,

which links do you use to log in?
There are 3 types:

The organizer of the meeting
The dedicated invited user
Open Links

the first two types can be used only by one person. If the person is in the meeting and is connected, it cannot be used by others unless the user logged out.

The last one, when shared, can be used by as many users you wish to openly to invite...

 

[François Lepage]

Hi StefanW,

Thanks for getting back to me.

The link used is simply the "Join Now" button from the WebMeeting menu in the 3CX Webclient.

I have asked the users if another link was used/sent to the client, but no. We are only using the Click-to-meet links and those are being sent automatically by a workflow I automated. This has been working great until now.

Thanks for your help.

François

 

[LeonidasG_3CX]

Hi there,

This issue should now be fully resolved since Friday. if you detect this again, please let us know.

 

[François Lepage]

Hi Leonidas,

Yes, the issue was gone the morning after.

I feel a bit unconfortable with the resolution, not knowing what happended. Would you please explain what was the issue and how did you guys fix it? Should I worry about this happening again?

Thanks for your help.

 

[LeonidasG_3CX]

Hi there,

This was a bug introduced in one of our latest versions of the 3CX meeting servers / MCU. Specifically, sometimes when you exit a meeting, our meeting reconnect mechanism would try to log you back into the meeting. Due to this, next time you tried to enter your meeting, it would tell you that you're already connected.

This issue has been resolved and deployed to our production servers for WebMeeting. We don't expect it to happen again.