Users seeing different chats

[Niels-ITP]

We have a customer with 2 Whatsapp integrations configured, both numbers are routed to a queue.
Some members of the queue are seeing chats in the recent view that were allready archived by other users.
I can't seem to find any difference between the user configurations, but the users without problems have the queue names in the dropdown top-right in the chat screen. The users with problems are only seeing the recent and archived options.
I've tried removing and adding the users to the queue but I'm kinda stuck on where to start troubleshooting.
Anyone have some suggestions?

 

[Jan Gils]

We have the same issue. Members that are added to an existing queue are not receiving all Whatsapp messages that are sent to the queue.

Any solution?