V20 call going to voicemail - system owner

[rameshj]

The extension used as the system owner is having all calls going directly to voicemail. Other extensions work fine. The incoming call rings once and immediately goes to voicemail. Have checked call forwarding rules, call handling and nothing has changed. This just started happening after he recent V20 upgrade to the latest version.

 

[KyriacosS_3CX]

Hi,

Can you check if you have set custom hours, and what Status that extension is in?

 

[rameshj]

This is resolved. It was the 3CX app on the Android phone. Even though the status was set to available, that was causing the call to go to voicemail. The app was current. So I switched accounts and then the issue happened with that account. Finally deleted the app and re installed it and that solved it. Guess one has to delete and re install the app to work correctly with V20. Strange.

Thanks for the feedback and helping.

 

[SteveITS]

Guess one has to delete and re install the app to work correctly with V20

Though we have not seen that across our clients, we did have one person at our largest client report that, although their app was showing Team etc., it was also stuck on "connecting" and as such the app didn't ring...so the call went to voicemail after the 20 second timeout. It started over the weekend of the update from v20u5 to u6, though I don't have an exact time. No such issues with prior updates.

 

[rameshj]

Our problem started on that update as well. Good to know we are not the only one. Thanks for that. Hope this helps others if they run into this issue.