Solved Video conference tests fine but switches to speaker after joining

[SteveITS]

Wondering if anyone else has run into this? I've noticed this on my PC starting a few weeks ago...two regular biweekly meetings (Oct 27 and Nov 10) and one other in between, all scheduled ahead of time.

I don't use Chrome daily but do use it for 3CX video meetings since I can set the audio destination inside the meeting rather than change Windows' default audio. Windows default audio destination is the desktop speakers.

I click the meeting URL, and get the joining/staging screen (my own video). Audio is set to my USB headset (Sennheiser, which I also use for all calls). I can use the test there to play the test in the headset, so all seems well.

I join the meeting, and audio is sent to the desktop speakers. The meeting shows audio is still going to the headset. I have to change the audio (in the meeting web page) to something else and back to the headset to get the audio to go to the headset. Meaning, the web page still shows audio going to the headset even though it isn't.

I'm the meeting organizer if that matters.

This was not an issue for the past couple of years...?

 

[NickD_3CX]

Hi!

Thanks for bringing this up. We shall be looking into this.

 

[NickD_3CX]

Just an update here, we have identified the problem and it should be fixed in the Update.

Thanks again for pointing this out!

 

[SteveITS]

Thanks for jumping on it. By update do you mean 18 update 2 or an update to the web conferencing system?

 

[NickD_3CX]

Thanks for jumping on it. By update do you mean 18 update 2 or an update to the web conferencing system?

The initial plan was to deploy it a bit later, but finally we decided to put the fix online yesterday.
By today, the fix should have propagated to your system as well, so you should no longer have this problem. .